As a UK telecom and networking professional I get a fair amount of complaints from UK customers regarding poor UK telecom and networking services. In this article I would like to briefly outline a few tips that I believe you should follow when dealing with British telecom customer service and networking problems.
Firstly, I would recommend that you go straight to your telecom department to find out what your problem is. The reason for this is that sometimes the telecoms department will be unable to solve your problem because it might be something that can be solved internally. Therefore I would recommend that you go directly to them first for resolution.
Secondly, I would advise you not to complain to the customer service department of your own service provider. In other words, if the problem you are facing is only limited to a single line and not affecting your service to the point where it is affecting you everyday, I would advise that you not call the customer service desk because it is likely that you are talking to someone who does not have a clue what you are asking.
Thirdly, I would advise you not to contact your customer service department or the telecoms department of your service provider. This is because in the UK the telecom and networking industry is regulated by the Information Communications Services Commission or IVC and any complaints or queries about your service should be directed to them.
Fourthly, I would advise you not to use the contact details that are available on the customer service department of your service provider because this could lead to further complications and delays in the process of resolving your problem. Therefore instead of contacting your service provider directly I would recommend that you use the information provided by your telecoms department as this is much more effective.
Finally, I would like to stress one more thing and that is that UK telecoms and networking problems are very frustrating because most people end up blaming their service provider instead of looking for the real cause of their problem. If you follow these tips then you will reduce the time it takes for your complaints to be resolved and you will also reduce the amount of money that you end up losing.
In closing, I would like to wish you all the best in finding a solution for your problem, but please do not forget that the best option is not always the quickest one or the easiest one, so I would recommend that you follow these tips and get your problem resolved straight away, this way you can also save a considerable amount of money. and still be able to enjoy your service without the added frustration.
I hope that this article has been useful to you in solving your UK telecom and networking problem. If you have any questions about the above article, then I would recommend you visit my website.